Delete your scanner’s icon and reinstall Epson Scan by following the instructions in your Start Here sheet.ĭouble-click the Scanners and Cameras icon in Control Panel. Do one of the following:ĭouble-click the Scanners and Cameras icon in Control Panel. With Windows, check whether your scanner appears more than once in the Scanners and Cameras utility. See your software and computer documentation for details. Make sure your computer has enough memory and meets the other system requirements for the software you are using. The Scanner Software Does Not Work Properly Then reinstall it by following the instructions in your Start Here sheet. If the scanner appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Epson Scan.

In the Windows Device Manager, make sure your scanner’s name appears under Imaging devices without a question ( ?) or an exclamation ( !) mark. See Starting a Scan With Another Scanning Program for documents and photos or Starting a Scan With Another Scanning Program for film and slides (Perfection V100 Photo only). Make sure that Epson Scan is selected in your scanning program.

See Uninstalling Your Scanning Software for instructions on uninstalling and reinstalling it. The scanner may not work properly if you upgrade your operating system but do not reinstall Epson Scan. Restart Epson Scan and try scanning again. The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X).

Turn off your computer and unplug the scanner, then check the USB cable connection between them to make sure it is secure. Make sure the scanner is plugged in to turn it on.

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